At JetMails.cloud, protecting your privacy and the privacy of your contacts is a core part of our values. This Privacy Policy explains how we collect, use, store, and share your personal data and outlines your rights and choices. It applies to your use of JetMails.cloud’s website, platform, and all related services (“Services”).
JetMails.cloud is operated by CoreCode Technologies Inc., registered at Pulchowk, Lalitpur, Nepal, (“JetMails”, “we”, “us”, “our”).
To the extent EU data protection law applies to our processing, we act as a “Controller” when we process your personal data directly (e.g., for account creation) and as a “Processor” when processing your recipients’ data on your behalf (e.g., during email campaigns).

1. Definitions

1.1. Controller: The entity determining the purposes and means of processing personal data.
1.2. Customer: A person or entity that registers with JetMails.cloud to use the Services.
1.3. Data Subject: A natural person whose data is processed.
1.4. Personal Data: Any information relating to an identifiable individual.
1.5. Processing: Any action performed on Personal Data (e.g., storing, using, or deleting).
1.6. Processor: An entity processing Personal Data on behalf of the Controller.
1.7. Services: The email marketing and automation tools provided by JetMails.cloud.
1.8. You/Your: Any user of our Services.

2. Consent

By using our Services, you agree to this Privacy Policy and our Terms of Use, and you consent to the processing of your personal data as described here. You may withdraw consent at any time by contacting us.

3. What Information We Collect

3.1 Personal Data
We may collect the following types of personal data:
Account information: name, email, billing details, company name, address, VAT ID.
Campaign Data: email addresses, IP addresses, phone numbers, engagement metrics.
Usage Data: access logs, device/browser information, session duration, preferences.
You may update your information at any time from your JetMails dashboard. Some data (like billing details) may be mandatory for compliance or service delivery.
3.2 Non-Personal Data
Includes:
Device information (browser, OS, IP address, screen resolution)
Activity logs (pages visited, features used, session duration)
Aggregated metrics and anonymized trends

4. Why We Collect Your Data

We use your data to:
Deliver our Services (e.g., sending emails, storing templates)
Provide support and notify you about your account
Improve the platform based on usage behavior
Detect and prevent abuse, fraud, or unauthorized use
Send promotional messages (only with your consent)
Comply with legal obligations

5. How We Collect Data

Direct input: Information you submit during registration, campaign setup, etc.
Automated tracking: Cookies, web beacons, and log files.
Third parties: We may receive data from public sources or integrations (e.g., CRMs).
We use analytics tools like Google Analytics to understand usage patterns. You can opt out of tracking via your browser settings or tools like http://www.aboutads.info/choices.

6. Use of Cookies

JetMails.cloud uses cookies and similar tracking to:
Maintain sessions and remember user preferences
Improve performance and usability
Conduct marketing and retargeting campaigns
You can manage cookie settings through our [Cookie Settings] panel or your browser.

7. Third-Party Processors

We share your information only with trusted service providers necessary to operate the platform, including:
Cloud hosting (e.g., AWS)
Payment processors (e.g., Stripe)
Email delivery infrastructure (e.g., Mailgun, Postmark)
Analytics providers
Verification and fraud prevention tools
These partners are bound by strict confidentiality and data protection obligations.

8. Email and SMS Communications

Transactional emails: You’ll receive necessary messages (e.g., password resets, invoices).
Marketing: Only sent with opt-in consent. You can unsubscribe via link in the footer.
SMS: If enabled, all SMS messages must include clear opt-out instructions (“Reply STOP to unsubscribe”).

9. Data Security

We implement technical and organizational measures to safeguard your data, including:
Encrypted data transfer (SSL/TLS)
Role-based access control
Regular audits and security patches
Secure data centers with ISO 27001 compliance
While no system is 100% secure, we strive to mitigate all foreseeable threats.

10. Your Rights

You may have the following rights depending on your jurisdiction:
Access and receive a copy of your data
Correct inaccurate data
Delete your personal data
Withdraw consent
Object to processing
Port your data to another provider
To exercise your rights, contact: info@jetmails.cloud.

11. Data Retention

We retain your data:
As long as your account is active
For legal, compliance, or audit requirements
For up to 30 days after deletion request, unless legally prohibited
Inactive accounts (6+ months) may be deleted permanently with prior email notice.

12. Children’s Privacy

JetMails.cloud is not intended for individuals under 18. We do not knowingly collect data from minors.

13. International Transfers

We may transfer your data to countries outside your residence for processing. All such transfers comply with relevant data protection laws, including GDPR-standard safeguards.

14. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:
Know what personal data we collect
Request access or deletion
Opt-out of data sharing (we do not sell personal data)
Non-discrimination for exercising your rights
To make a request, contact privacy@jetmails.cloud.

15. GDPR and DPA Compliance

JetMails.cloud complies with the General Data Protection Regulation (GDPR) and offers a [Data Processing Agreement (DPA)] for customers that require it. Contact us to sign a DPA.

16. Data Storage & Hosting

All data is hosted on secure servers in the EU and/or the US depending on your account region. We only partner with certified infrastructure providers.

17. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will be modified accordingly. We will notify you of material changes via email or dashboard notice.

18. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data:
CoreCode Technologies Inc.
Email: info@jetmails.cloud